SHIPPING POLICY
ORDER FULFILLMENT
Orders are processed through our system every business day at 10 AM PST. All orders placed after 10 AM PST will be processed the next business day.
Please allow 1-2 additional business days for your order to be fulfilled and shipped.
During periods of high volume such as Christmas, please allow up to 4 business days for your order to ship.
Expedited orders are processed through our system every business day at 1 PM PST. All expedited orders placed after 1 PM PST will be processed the next business day.
**Overnight orders are processed every business day at 1 PM PST. All Overnight orders placed after 1 PM PST will ship the following day.
Business days are Monday through Friday. Business days do not include weekends or national holidays.
SHIPPING
How did my package ship?
Orders with free standard shipping will ship via USPS.
Any order shipping to a PO box, APO/DPO, Hawaii, Alaska, and Puerto Rico, which will ship with USPS.
How long will my package take to arrive?
Your order is being packed and shipped from our warehouse in Miami, Florida. Orders with standard shipping will take approximately 3 to 7 business days to be delivered.
What are business days?
Business days are “regular” business operating days, Monday through Friday. Our warehouse does not ship on Saturday and Sunday.
How do I know my package has shipped?
When orders are packed in our warehouse in Miami, Florida, a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep.
Please note it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. The tracking of your package is only updated when it reaches the next distribution center.
Why are certain products unavailable to ship to Internationally?
All our products are available for International Delivery.
What do I do if my package does not arrive in the estimated timeframe?
All standard orders take 3 to 7 business days to land on your doorstep. The estimated time of delivery can be delayed due to weather and/or road conditions. The carrier’s web site will often state if packages are being delayed due to weather.